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Emergency Care

Home » Patient Resources » Emergency Care

True orthodontic emergencies are rare, but when they occur, we are available to you. As a general rule, you should call our office when you experience severe pain or have a painful appliance problem you can’t take care of yourself. We’ll be able to schedule an appointment to resolve the problem.

Please note: If you are a patient of record and having an emergency during our non-working hours, please call: 503.925.1566 to reach Dr. Wilson.

You can also email info@smilebywilson.com!

Ortho Emergency Guide (Click here for a detailed guide)

You might be surprised to learn that you may be able to solve many problems yourself temporarily until you can get to our office. Suppose there is a loose piece that you can remove, put it in a plastic bag or envelope and bring it with you to your next appointment. If your braces are poking you, put soft wax on the piece that’s sticking out. If the wire has slid to one side, you can pull it back to the other side with needle-nosed pliers, replacing it in the tube on the back tooth.

After alleviating your discomfort, it is very important that you still call our office as soon as possible to schedule a time to repair the problem. Allowing your appliance to remain damaged for an extended period of time may result in disruptions to your treatment plan.

General soreness

When you get your braces on, you may feel general soreness in your mouth, and teeth may be tender to biting pressures for three to five days. Stick to a soft diet until your teeth do not hurt to chew. Irritated gums and other sore spots can be relieved by rinsing your mouth with a warm salt-water mouthwash. Dissolve one teaspoonful of salt in eight ounces of warm water, and rinse your mouth vigorously. An alternative (better tasting) mouthwash is the Healthy Gums Rinse by The Natural Dentist. Placing Orabase on the affected area may also help relieve discomfort; Orabase can be found in a pharmacy. If the tenderness is severe, take Acetaminophen (Tylenol) or whatever you normally take for headache or similar pain. Aspirin, Ibuprofen (Motrin, Advil), and Naproxen Sodium (Naprosyn, Anaprox) actually slow the tooth movement, so it is not advisable to use them frequently while wearing braces.

The lips, cheeks, and tongue may become irritated for one to two weeks as they learn a new posture and become accustomed to the surface of the braces. You can put wax on the braces to lessen this. We’ll show you how!

Loose appliance

If your appliance is poking you, place wax on the offending part.

Loose bracket

If your bracket or band is still attached to the wire, you should leave it in place and put wax on it if needed for comfort. If the bracket or band can be removed easily, place it in an envelope and save it to bring to your next appointment.

Loose wire

Using a pair of tweezers or needle-nosed pliers, try to put your wire back into place. It is okay to use a piece of floss to tie the wire into place: tie the floss around the bracket in place of the missing colored o-ring. If you cannot put the wire into a comfortable position and covering the end with wax doesn’t help, as a last resort, use a small fingernail clipper to clip the wire behind the last tooth to which it is securely fastened if the end of the wire is still sharp place wax on it.

Poking wire

Using a pencil eraser, push the poking wire down or place wax on it so that it is no longer poking.

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Hear What Our Patients Are Saying

Crystal V.
There is a huge difference between this orthodontist clinic and the one my family started out using in the neighboring City! We've generally had a GREAT experience with the highly recommended Dr. Wilson and team. My daughter and I are wrapping up orthodontic treatment at Bright Now Dental and it has been the WORST experience on so many levels (for everyone we know who's tried them). Once I experienced how they do things I made sure when my youngest needed work to expand his palate and straighten his teeth that he went to the place my local dentist (Dr. Huynh) recommended. We are very thankful for the team at Wilson orthodontics!
Response from the owner:Thank you so much for taking the time to share this—your experience truly means a lot to us.

We’re so glad to hear that you’ve had a great experience with Dr. Wilson and our team, and we’re honored that your dentist, Dr. Huynh, trusted us with your child’s care. That kind of confidence and referral is something we take very seriously.

We’re especially happy that your youngest is having a positive experience with their palate expansion and orthodontic treatment here. Our goal is always to provide a smooth, supportive, and high-quality experience for both patients and families, and it’s incredibly rewarding to hear that came through for you.

Thank you again for your kind words and for choosing Wilson Ortho—we’re grateful to be part of your family’s orthodontic journey!
Ericka R.
Technician explained every step of the procedures which was very helpful and reassuring. Very friendly and positive experience.
Response from the owner:Thank you Ericka for your kind review! We’re so glad to hear that our team took the time to walk you through each step and made you feel comfortable along the way. Providing a friendly, positive, and reassuring experience is always our goal. We truly appreciate you choosing Wilson Ortho!
Lazy 3 - More S.
I am a two timer, I had braces when I was much younger and most recently noticed my teeth had moved quite a bit. After meeting the office staff when my grandson got his braces, I decided to try it again. The process has been smooth and I’m just finishing up with Invisalign’s, getting my retainers later this month. My teeth look straight again and I’m pleased with the end product. Thank you Dr Wilson and staff. You guys are great!
Response from the owner:Thank you for sharing your experience! It's wonderful to hear how happy you are with your results after returning for treatment. Our team appreciates your kind words about Dr. Wilson and the staff. Enjoy your new smile!
Michelle J.
Have had the best experience at Wilson Ortho !! Almost 3 yrs for me and my son also went here before more !! The best service hands down .. always felt comfortable!! And just yesterday I had all my attachments removed as I am finished ✅ and Kayce did such an amazing job!! I thought it was going to be bad and she was so quick and efficient I couldn’t even believe we were done ! Thank you !!
Response from the owner:Thank you for your fantastic review! We're thrilled to hear about your positive experience and Kayce's efficiency in removing your attachments. Congratulations on completing your treatment! We appreciate your trust in us.
Kendra F.
Always a great experience. Love the whole team! My daughter’s ortho treatment was completed on time and turn out beautifully! Thank you Wilson Ortho for her gorgeous smile!
Response from the owner:Thank you for taking the time to leave us a great 5-star review!
Lazy 3 - More S.
I was in getting my final Invisalign set and very much enjoyed watching the fish in the huge beautiful tank! The tech was very efficient and thorough. Thank you for your professionalism.
Response from the owner:Thank you for your wonderful review! We're delighted you enjoyed your visit and the aquarium. Our team strives for efficiency and professionalism, and your feedback is greatly appreciated. Looking forward to seeing you again!
Whitney F.
We are on our second child getting braces at Wilson Orthodontics. Dr. Wilson and his team are great to work with, but more importantly they know their stuff!!! I highly recommend Dr. Wilson and his team!
Response from the owner:Thank you so much for your kind words, Whitney and for trusting us with not just one, but two of your children’s smiles! 😊

We truly appreciate your continued confidence in Dr. Wilson and our team. It means the world to us that you’ve had such a positive experience, and we’re grateful for your recommendation. We love being part of your family’s smile journey!
Amber T.
Dr Wilson and staff are the nicest folks. Their giant aquarium inside is pretty fascinating as well! Please doing business with them!
Response from the owner:Thank you, Amber! We're thrilled to hear you had a great experience with Dr. Wilson and our team. The aquarium is indeed a favorite! We look forward to seeing you again soon.
Robin H.
Friendly professional office! You are welcomed by all the staff and all your needs are taken care of
Response from the owner:Thank you for your kind words, Robin! We're thrilled to hear that you felt welcomed and well taken care of by our team. Your satisfaction is our top priority, and we look forward to serving you again!
Rosa G.
Im Still in my treatmeant and treat me with care and they do everything they can to help me and all the employes and Kind
Response from the owner:Thank you, Rosa, for your wonderful feedback! We're delighted to hear that our team is providing you with the care and support you deserve during your treatment. Your satisfaction is our priority.
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Our Locations

Serving The Community With Two Convenient Locations

Sherwood
17680 SW Handley St, Suite 202
Sherwood, OR 97140
Newberg
3100 Haworth Ave, Suite 210
Newberg, OR 97132

Sherwood

Newberg

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office hours BY LoCATION
Monday (Sherwood) 8:00am – 5:00pm
Tuesday (Sherwood) 8:00am – 5:00pm
Wednesday (Newberg) 8:00am – 5:00pm
Thursday (Alternating) 8:00am – 5:00pm

Our locations sometimes vary from this schedule.
To check our location for the day, please call 503.925.1566.

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