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Emergency Care

Home » Patient Resources » Emergency Care

True orthodontic emergencies are rare, but when they occur, we are available to you. As a general rule, you should call our office when you experience severe pain or have a painful appliance problem you can’t take care of yourself. We’ll be able to schedule an appointment to resolve the problem.

Please note: If you are a patient of record and having an emergency during our non-working hours, please call: 503.925.1566 to reach Dr. Wilson.

You can also email info@smilebywilson.com!

Ortho Emergency Guide (Click here for a detailed guide)

You might be surprised to learn that you may be able to solve many problems yourself temporarily until you can get to our office. Suppose there is a loose piece that you can remove, put it in a plastic bag or envelope and bring it with you to your next appointment. If your braces are poking you, put soft wax on the piece that’s sticking out. If the wire has slid to one side, you can pull it back to the other side with needle-nosed pliers, replacing it in the tube on the back tooth.

After alleviating your discomfort, it is very important that you still call our office as soon as possible to schedule a time to repair the problem. Allowing your appliance to remain damaged for an extended period of time may result in disruptions to your treatment plan.

General soreness

When you get your braces on, you may feel general soreness in your mouth, and teeth may be tender to biting pressures for three to five days. Stick to a soft diet until your teeth do not hurt to chew. Irritated gums and other sore spots can be relieved by rinsing your mouth with a warm salt-water mouthwash. Dissolve one teaspoonful of salt in eight ounces of warm water, and rinse your mouth vigorously. An alternative (better tasting) mouthwash is the Healthy Gums Rinse by The Natural Dentist. Placing Orabase on the affected area may also help relieve discomfort; Orabase can be found in a pharmacy. If the tenderness is severe, take Acetaminophen (Tylenol) or whatever you normally take for headache or similar pain. Aspirin, Ibuprofen (Motrin, Advil), and Naproxen Sodium (Naprosyn, Anaprox) actually slow the tooth movement, so it is not advisable to use them frequently while wearing braces.

The lips, cheeks, and tongue may become irritated for one to two weeks as they learn a new posture and become accustomed to the surface of the braces. You can put wax on the braces to lessen this. We’ll show you how!

Loose appliance

If your appliance is poking you, place wax on the offending part.

Loose bracket

If your bracket or band is still attached to the wire, you should leave it in place and put wax on it if needed for comfort. If the bracket or band can be removed easily, place it in an envelope and save it to bring to your next appointment.

Loose wire

Using a pair of tweezers or needle-nosed pliers, try to put your wire back into place. It is okay to use a piece of floss to tie the wire into place: tie the floss around the bracket in place of the missing colored o-ring. If you cannot put the wire into a comfortable position and covering the end with wax doesn’t help, as a last resort, use a small fingernail clipper to clip the wire behind the last tooth to which it is securely fastened if the end of the wire is still sharp place wax on it.

Poking wire

Using a pencil eraser, push the poking wire down or place wax on it so that it is no longer poking.

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Hear What Our Patients Are Saying

Amber T.
Dr Wilson and staff are the nicest folks. Their giant aquarium inside is pretty fascinating as well! Please doing business with them!
Response from the owner:Thank you, Amber! We're thrilled to hear you had a great experience with Dr. Wilson and our team. The aquarium is indeed a favorite! We look forward to seeing you again soon.
Lazy 3 - More S.
I was in getting my final Invisalign set and very much enjoyed watching the fish in the huge beautiful tank! The tech was very efficient and thorough. Thank you for your professionalism.
Response from the owner:Thank you for your wonderful review! We're delighted you enjoyed your visit and the aquarium. Our team strives for efficiency and professionalism, and your feedback is greatly appreciated. Looking forward to seeing you again!
Robin H.
Friendly professional office! You are welcomed by all the staff and all your needs are taken care of
Response from the owner:Thank you for your kind words, Robin! We're thrilled to hear that you felt welcomed and well taken care of by our team. Your satisfaction is our top priority, and we look forward to serving you again!
Rosa G.
Im Still in my treatmeant and treat me with care and they do everything they can to help me and all the employes and Kind
Response from the owner:Thank you, Rosa, for your wonderful feedback! We're delighted to hear that our team is providing you with the care and support you deserve during your treatment. Your satisfaction is our priority.
Megan H.
Amazing staff, best Dr. and very extremely fun atmosphere!
Response from the owner:Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our team and atmosphere. Your satisfaction is our priority, and we look forward to seeing you again soon!
Hillery
They are so great! We have had nothing but a great experience there!
Response from the owner:Thank you, Hillery! We're thrilled to hear about your great experience with us. Our team is dedicated to providing exceptional care, and we look forward to continuing to support your journey to a beautiful smile!
Crystal V.
1st time to the Newberg Location and it was great! My 10 y/o loved to view the fish in aquariums, staff was polite, professional and easy to work with as usual. Cynthia is just a gem! I enjoy how she remembers and connects with her patients! Bravo Cynthia!
Response from the owner:Thank you for your wonderful review! We're thrilled to hear that you and your child enjoyed your visit. Cynthia truly is a gem, and we appreciate your kind words about our team. Looking forward to seeing you again!
jessica G.
Love Wilson Ortho! My oldest son has been in braces with them for about 7 months and it has been great. I am starting my youngest now in braces with them as well! Couldn't be more happier!
Response from the owner:Thank you for your wonderful review, Jessica! We're thrilled to hear that your sons are having a great experience with us. We look forward to continuing to provide excellent care for your family!
D T.
It's always a great experience at Wilson Ortho. Dr. Wilson is always upbeat, interested in how things are going, very good with his care and the team is really friendly. The front desk is welcoming and inviting and the full office has a positive energy that makes you leave feeling like your teeth problem was solved!
Response from the owner:We appreciate you taking the time to leave us feedback on your experience. We work very hard every day to exceed our patients’ expectations!
Hollie L.
My son was born with a cleft lip and several gum, tooth, and orthodontic issues. We have been going to Wilson Orthodontics for several years for a long process of corrections and they have been fabulous from start to finish. They have been flexible, accommodating, and we couldn’t be happier!
Response from the owner:Thank you for your wonderful feedback! We're thrilled to hear about your positive experience at Wilson Ortho. Our team is dedicated to providing exceptional care, and we appreciate your trust in us throughout this journey.
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Our Locations

Serving The Community With Two Convenient Locations

Sherwood
17680 SW Handley St, Suite 202
Sherwood, OR 97140
Newberg
3100 Haworth Ave, Suite 210
Newberg, OR 97132

Sherwood

Newberg

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office hours BY LoCATION
Monday (Sherwood) 8:00am – 5:00pm
Tuesday (Sherwood) 8:00am – 5:00pm
Wednesday (Newberg) 8:00am – 5:00pm
Thursday (Alternating) 8:00am – 5:00pm

Our locations sometimes vary from this schedule.
To check our location for the day, please call 503.925.1566.

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